If a piece is not right for you, you can return it within 30 days of delivery for a refund or an exchange. This policy covers orders placed on our website and in our stores.
What can be returned
To be accepted, a returned item must be:
- unworn, unaltered and free of scratches, perfume or lotion residue;
- returned with everything it came with: box, pouch, tags, care card, authenticity card and any gift included with the order;
- bought from an official Silveous channel, with the order number or receipt.
Items we cannot accept
- Pierced earrings that have been tried on or worn, for hygiene reasons, unless the item is faulty.
- Engraved, personalized or made-to-order pieces, and rings resized at your request.
- Items bought at a final-sale price, marked as such on the product page.
- Gift cards.
- Items showing signs of wear, damage or repairs made outside Silveous.
Exchanges
You can exchange an item for a different size or a different design within the same 30-day period. If the new item costs more, we will send you a payment link for the difference. If it costs less, we refund the difference to your original payment method. Ring size exchanges depend on stock; see the Size Guide before ordering.
How to return an item
- Email hello@silveous.store with your order number, the item you want to return and whether you would like a refund or an exchange.
- We reply within 2 business days with a return authorization and the address to send it to. Parcels sent without authorization cannot be processed.
- Pack each item in its original box and pouch, then place everything in a sturdy outer carton with padding so the pieces cannot move or rub against each other.
- Send the parcel within 7 days of receiving the authorization, using a tracked service, and share the tracking number with us.
Purchases made in our stores can also be returned at the store where you bought them, with the receipt.
Return shipping costs
- Faulty, damaged or incorrect item: we cover return shipping and send a replacement or refund in full, including the original shipping fee.
- Change of mind, size or style: return shipping is paid by you, and the original shipping fee is not refunded.
We are not responsible for parcels lost on the way back to us, so please keep your tracking receipt.
Refunds
Every return is inspected when it arrives. Once approved, the refund is issued to your original payment method within 5–10 business days, and we let you know by email. Your bank or card provider may need a few more days to show it on your statement. For payments made in another currency, the refunded amount may differ slightly because of exchange rates.
If a return does not meet the conditions above, we will contact you and send the item back at your expense.
Cancelling an order
Orders can be cancelled free of charge until they are handed to the carrier. Write to us as soon as possible with your order number. Once an order has shipped, it follows the return process above.
Received a faulty or incorrect item?
Tell us within 7 days of delivery, with photos of the item and the packaging, and we will put it right as a priority. Issues that appear later are handled under our Warranty Policy.