We pack every order by hand at our studio and ship it with tracked services, within Vietnam and internationally. Below is what to expect from the moment you place your order to the day it arrives.
Order processing
Orders are checked, packed and handed to the carrier within 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day.
During launches, sale events and the Lunar New Year (Tết) holiday, processing can take a few days longer. Any dates that affect delivery are announced at the top of our website.
Shipping fees
- Orders over $200 ship free with our standard tracked service.
- For smaller orders, the fee is calculated at checkout from the destination and parcel weight, before you pay.
- Express delivery, where available for your address, is shown as a separate option at checkout.
Estimated delivery times
Times are counted in business days from the day your parcel leaves our studio.
| Destination | Standard delivery |
|---|---|
| Ho Chi Minh City and Hanoi | 1–2 business days |
| Other provinces of Vietnam | 2–5 business days |
| Southeast Asia | 5–8 business days |
| East Asia and Australia | 6–10 business days |
| North America and Europe | 7–12 business days |
| Rest of the world | 10–15 business days |
If your country is not available at checkout, write to hello@silveous.store and we will tell you whether we can arrange delivery.
Packaging
Each piece is wrapped in an anti-tarnish pouch and placed in our signature box with a care card, ready to give as a gift. The outer carton is plain and does not show what is inside. If the order is a gift, mention it in the order notes and we will leave prices out of the parcel.
Tracking your order
You will receive an order confirmation by email right after checkout, and a second email with your tracking number once the parcel has left our studio. Tracking can take up to 24 hours to show the first scan.
Changing your delivery address
Contact us as soon as possible if you need to change the address. We can update it until the parcel is handed to the carrier. After that, changes depend on the carrier and may not be possible.
Please check that the address and phone number are complete. If a parcel is returned to us because it could not be delivered, we will ship it again once the new shipping fee has been paid.
Customs duties and taxes
International orders may be charged import duties, taxes or handling fees by the destination country. These charges are not included in our prices or shipping fees and are paid by the recipient. If a parcel is refused because of these charges, the refund will not include the original shipping fee or the cost of returning the parcel to us.
Delays, damaged or missing parcels
- Delayed: carriers and customs occasionally take longer than the estimates above. If tracking has not moved for 7 business days, contact us and we will follow up with the carrier.
- Damaged: if the outer carton arrives crushed or opened, take photos before unpacking and send them to us within 48 hours of delivery.
- Marked as delivered but not received: check with neighbours and your building reception first, then contact us within 7 days of the delivery date.
We open a claim with the carrier for every damaged or missing parcel. Once the claim is confirmed, we send a replacement or issue a full refund, whichever you prefer.
Questions
Write to hello@silveous.store with your order number. Our team replies within 2 business days (Monday to Saturday, 9:00–18:00 (GMT+7)). For returns, see our Return Policy.